LSS & Process Improvement for Customer Experience

Miami , Florida
March 23 - 24 2010

Share |

Increasing Customer Satisfaction and Retention by Identifying New Trends in Customer Behavior and Developing and Applying Next-in-Class Metrics and Measurements


Learn How to:

  • Maximize the effectiveness of VOC methodologies to improve customer-related processes
  • Increase business value by incorporating customer feedback into newly developed products and services
  • Improve the performance of processes that are critical for the customer by obtaining a baseline measure of ever-changing satisfaction levels
  • Gain competitive advantage by leveraging new feedback data and measuring your performance against your competitors

Purchase All Available Sessions:
Gain access to all available presentations and videos for this event

Purchase Individual Sessions


Featured Events »

Advertise With Us

Learn how to sponsor a webinar with us?

Join Process Excellence Network