LSS & Process Improvement for Customer Experience




Miami , Florida
March 23 - 24 2010

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Increasing Customer Satisfaction and Retention by Identifying New Trends in Customer Behavior and Developing and Applying Next-in-Class Metrics and Measurements

 

Learn How to:

  • Maximize the effectiveness of VOC methodologies to improve customer-related processes
  • Increase business value by incorporating customer feedback into newly developed products and services
  • Improve the performance of processes that are critical for the customer by obtaining a baseline measure of ever-changing satisfaction levels
  • Gain competitive advantage by leveraging new feedback data and measuring your performance against your competitors

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